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Covid-19 Support for carers

Support for unpaid carers

Are you currently caring for a family member, partner or friend who needs help?

Many unpaid carers may not see themselves as needing services and many may feel that they are simply carrying out ordinary responsibilities as part of a family, yet the key role they play will see increased pressures due to the impact of COVID 19, particularly if they become ill or need to self-isolate.

Whatever your situation, if you’re providing support to someone that isn’t part of paid or voluntary work, Cheshire East Council can provide support to ensure that people of all ages recognise themselves as carers and get the help available to them.

Support Provided

Support will include

  • information, and advice to help carers and support them in caring role
  • Signposting to relevant teams and support services where further ongoing support is required
  • The service also offers ‘take a break’ for any Carer that needs to take some time out from their caring duties. We offer a maximum break up to 3 hrs and the break will be well planned and organised with yourselves.

How to get help?

The Carers Hub can be contacted directly via telephone and email. Once you have submitted your enquiry (please provide your name and telephone number) a member of the team will be in touch to see how we can help. We aim to get back to you within 48 hours but please bear with us as we work through a large number of enquiries

Telephone: 0300 303 0208 (calls charged at local rates)

*A Carer is anyone, including children and adults who looks after a family member, partner or friend who needs help because of their illness, frailty, disability, a mental health problem or an addiction and cannot cope without their support. The care they give is unpaid.

Please visit the COVID 19 Mental Health Information Point which contains a
range of information and resources that you can use to overcome any anxieties you may have during this time of uncertainty

Cheshire East Council has launched a service that offers support to thousands of unpaid carers across the borough during the current Covid-19 crisis.

An unpaid Carer is described as someone who provides their time and support, without payment, to family or friends who couldn’t manage without help. This could include day to day living tasks or personal care to a family member or friend such as helping them to wash, get dressed, eat, taking them to appointments, or keeping them company when they feel lonely or anxious.

Unpaid carers also include many children and young people who look after a brother, sister, parent or grandparent who has a disability or illness.

Working together with several organisations, including the Cheshire East Carers’ Hub, and the charity Crossroads Together, the service offers ongoing support and reassurance for carers, recognising the value and the support they are providing during this difficult time.

The service includes:

  • Signposting carers to relevant services to help them in their role, including support for mental health;
  • Providing information and advice and someone to call in a crisis; and
  • Referring carers to relevant teams within the council where further ongoing support is required

Cheshire East Crossroads Together is also offering urgent Carer breaks for up to a maximum of three hours, to enable the Carer to take some time out at this difficult time.

Carers can contact the hub by calling 0300 123 5034 or completing the ‘I need help’ section online via this link


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