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Covid-19 High Risk Patients

The government has issued recent advice around shielding and isolating for 12 weeks if you fall into a high risk category. By the 29th of March many patients will have already received a letter directly from NHS England. Some patients under hospital services may have received a letter from the hospital teams. We have also identified patients on our register and NHS England will contact them by letter in due course.

Further information can be found on this link to the govuk website.

Who are high-risk patients

A list of the government recognised conditions which have been felt to class as high-risk can be found at the bottom of this page

A cohort of patients who are considered to be at ‘very high risk’ have been sent a letter directly from the NHS which informs that the:

  • The NHS has identified them or the named person they care for, as someone at risk of severe illness if they catch Coronavirus.

This cohort of patients who we refer to as ‘Shielded’ have been told to stay at home for at least 12 weeks and if they have no other support to get food and medicine, to register for help either via the website or call 0800 028 8327 This is the governments dedicated helpline.

The government has also opened a scheme for patients who have been advised to shield and those most at risk who are isolating at home from Coronavirus. These patients can call 0808 196 3646 between 8am and 8pm to ask volunteers for short-term help. More information can be found here

What support can I receive?

Patients in this category can receive support with;

  • Essential grocery supplies – a free, standardised weekly parcel of food and household essentials, as well as priority delivery slots with supermarkets (currently only available to those who are already registered with the supermarket in question);
  • Medicines – arrangements to have medicines delivered to people’s homes by local community pharmacies and dispensing doctors; and
  • Social contact and basic needs – for example, emotional or social support such as people to talk to on the phone or via a computer (If you need help looking after your mental health click here)

Once registered, details are sent directly to the local authorities who are arranging support which may include emergency food supplies and help with prescriptin deliveries. Patients who have received this letter MUST register for help via the link or number above

Further support can also be found at the following government site

This Service has information about:

  • feeling unsafe
  • going in to work
  • paying bills or being unemployed
  • getting food
  • having somewhere to live
  • mental health and wellbeing (If you need help looking after your mental health click here)

People most at risk from coronavirus are sometimes called “shielded” or “extremely vulnerable” people. This includes people who:

  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition or are taking medicine that makes them much more likely to get infections
  • are pregnant and have a serious heart condition
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